FAQs

Frequently Asked Questions
How do I purchase and pay for tickets?
  1. Purchase online from the official website www.immersiveland.co.id click on Book Now. 
  2. Purchase at our ticket booth in Summarecon Mall Bekasi.
How do I know if there is availability?
The purchase confirmation email hasn't been delivered, what should I do?
Do I need to have my temperature checked and what if it’s too high?
Will I have to wait before entering Immersiveland?
Is re-entry permitted?
Can a stroller or wheelchair go inside Immersiveland?
Do I have to wear a face mask/covering?
Can I date change or cancel my tickets after the purchase is completed?
Do I have to print my e-tickets?
How long can I stay inside the Immersiveland?
What can I expect on my visit?
How frequently are you sanitizing and cleaning?
What times will you be opening?
How will you enforce social distancing?
Will tickets be available on the day?
Where can I view my purchased tickets?
Do I need to have my temperature checked and what if it’s too high?